FAQ

The things people ask us most. If yours isn't here, just message us.

How many people can stay?

Ten, across five bedrooms and three bathrooms. Six beds total.

Where exactly is the house?

Upper Buena Vista. Walking distance to the Design District, about twelve minutes to the beach, and about a 5 minute drive to Wynwood and Midtown. We send the exact address once your booking is confirmed.

What time is check-in and check-out?

In at 4:00 PM, out at 11:00 AM. If you need a different time, just ask. We'll accommodate an early check in and late check out for up to 3 hours at an additional $100 per hour. Any check ins or out later than 3 hours will be charged for the additional night.

Is there parking?

Yes, generous 3 car tandem parking on the property.

Can we have a party or an event?

No parties or events. Only the ten guests on your reservation may be at the house. Often times people come to Miami to celebrate an event or occasion, but parties are not allowed on the property itself.

As with many Miami rentals, we have noise sensors in the common areas that measure decibel levels only. No audio, no recording. They're there so we can send you a friendly heads up if things get loud late, rather than a neighbor calling at midnight.

If a party or unregistered gathering takes place, we may terminate the stay immediately and remove all guests from the property. No refund is issued for any remaining nights.

In addition, an unauthorized event fee of $2,000 applies. This is a reasonable pre-estimate of additional cleaning, on-site response, and administrative cost associated with an unauthorized gathering.

You remain separately responsible for any property damage, any municipal citation or fine issued as a result of the gathering, and the nightly rate of any booking we must cancel while the property is restored. Receipts and records will be provided for anything charged beyond the fee.

Are pets allowed?

We can't take pets. Service animals are always welcome.

Is smoking allowed?

No. Smoke will cause unwanted smell and will be subject to a $1,000 treatment fee.

What's provided?

Everything you'd expect and a few things you wouldn't.

Every bed has a Casper mattress and organic Quince linens, with extra pillows and extra linens for your use. We use Jolie filtered shower heads in every bathroom, plus hairdryers, bath towels, beach towels, and makeup towels so nobody ruins a good white one. We have smart TVs that are already linked to our accounts, in the Living Room, Twin Room, and King Room.

The kitchen is fully stocked with cooking essentials and there's a proper coffee station.

Washer and dryer, iron, steamer and board.

There's also a weights rack if you don't want to skip a week.

Traveling with little ones? Two pack and plays, a white noise machine, and pool floaties are all yours at no charge, just ask.

Anything else you need, tell us at least a week ahead and we'll do our best to coordinate it. Some special requests carry an additional cost, and we'll always tell you what it is before we book anything.

Do you have a crib or high chair?

We can accommodate families with up to 2 pack and plays, floatie jackets, white noise machine, and black out blinds. Additional items for children must be requested at least 1 week in advance and would be subject to a fee. These can also be purchased as “add ons” when you book direct.

Is it safe for kids?

Families stay here often, however children must be supervised at all times throughout the entire property.

There's no lifeguard, so children need supervision outdoors. There are also stairs in the property and children must be supervised inside at all times as well.

The top floor balcony is enclosed with planters, and we have signage stating no one, under any circumstance, is allowed to bypass them to step onto the roof. The roof is not part of the rental property, and access to it is prohibited at all times, for any reason, by any guest or visitor. This is a direct violation of our Policy, and guests would be subject to immediate termination of the stay without refund, and are fully responsible for any injury, damage, or claim that results.

Is booking direct cheaper than Airbnb?

Usually, yes, as booking here means no platform service fee. We also run promotions via our instagram page for direct bookers.

How do I pay?

Securely by card through our website/Stripe when you book direct with us. We never see your card number.

What's your cancellation policy?

Full refund 30+ days out, half back between 15 and 30 days, nothing inside 15 days. Named storms and mandatory evacuations are handled separately. Full details on our Cancellation Policy page.

What's the concierge service?

We help arrange the parts of the trip that aren't the house: Trip planning for families or special occasions, yoga classes, massages at home, a boatday, a chef, setting up the house with groceries, a birthday setup, airport transfers, restaurant tables, etc. Tell us what you have in mind and we'll build it around your dates and preferences.

Can I see the house before booking?

The photo gallery has the full set. If you want to see a specific room or angle we haven't shown, message us and we'll send it.

How do I reach a real person?

Email stay@ivoryrookhouse.com, call or text +1 657-243-2842, or message us on WhatsApp. We answer fast.